I build and cultivate cross-departmental relationships through troubleshooting and resolving technical issues, consulting on the effective use of technology, liaising with vendors, and serving on campus committees.
Key Points & Accomplishments:
- Support all levels of users in an organization
- Higher education: students, faculty, and staff
- Corporate sector: partners down to entry-level staff
- Offer multiple modes of support including ticketing systems, phone, chat, email, walk-ins, and 1:1 consultations
- Serve on committees dedicated to furthering faculty and student success
- Office of Digital Learning and Innovation Student Advisory Committee
- Office of Digital Learning and Innovation Faculty Advisory Committee
- Interface with vendors to escalate issues and maintain relationships