I craft technical documentation and communication to inform about and promote new tools and policies, engage stakeholders, and develop and reinforce support mechanisms through writing, editing, and wordsmithing appropriate content.

Key Points & Accomplishments

  • Completed a certificate in Technical Writing from Oregon State University in April 2022
  • Document common tasks and functions in supported technologies including
    • Learning management systems (Brightspace D2L)
    • Zoom
    • Panopto
    • Google Workspace
    • Microsoft Bookings
    • Other one-off topics as needed
  • Document process and policy changes for topics such as
    • Modern authentication
    • Zoom recording storage and retention
    • Video platform (Panopto) management and retention
    • Retired employee email account policies
  • Collaborate with others to develop and execute cross-campus technical communication
    • Department newsletters
    • Announcements in the LMS
  • Incorporate elements of universal, user-centered design, and accessibility into the writing and editing process to increase equitable access to technical communications