Amy Turner – Learning & IT Professional | Technical Knowledge & Writing

Welcome to my small corner of the universe!

I’m Amy Turner, just your friendly neighborhood tech-savvy, detail-oriented, and intensely curious professional. With experience in higher education IT and corporate learning, I’ve grown into a multi-faceted individual with a focus on helping people effectively learn and find the information they need to meet their needs.

How have I focused on this?

Through concentrating on the following in my professional career:

Customer service
Technical writing and editing
Knowledge and information management
Training and development

I fell into the IT world quite by accident. I knew a person who knew a person who knew a person…and more than a decade later, I’m still here and thriving!

I’m particularly proud of writing and editing:

Help documentation
Email campaigns
Technical one-pagers
Newsletters
Training presentations and materials
How-to guides.

I also love reading, creative writing, and dabbling in blogging about history and books in my free time.

For more specific information on my skills, please click “Read More” in the tiles below.

Customer Service

I build and cultivate cross-departmental relationships through troubleshooting and resolving technical issues, consulting on the effective use of technology, liaising with vendors, and serving on campus committees.

Technical Writing & Editing

I craft technical documentation and communication to inform about and promote new tools and policies, engage stakeholders, and develop and reinforce support mechanisms through writing, editing, and wordsmithing appropriate content.

Knowledge & Information Management

I assist in managing the full lifecycle of help documentation in a knowledgebase from creation to retirement including authoring articles, metadata tagging, and categorization. I also assist in auditing existing documentation to identify knowledge gaps and redundant content.

Training & Development

I deliver technical in-person and virtual training to end users on tools such as learning management systems, Microsoft Office, Zoom, Google Workspace, video management platforms, and other supported technologies. I also create and deploy training materials and videos.